Terms of Service

Welcome to ThulasiBloom

ThulasiBloom is a health and wellness brand dedicated to providing high-quality, natural, and organic food products including health mixes, powders, and nutritional supplements. Our commitment is to deliver authentic, pesticide-free, naturally sourced products with the highest standards of quality and hygiene.

Legal Agreement

By accessing and using the ThulasiBloom website, browsing our products, placing an order, or communicating with us via email or WhatsApp, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with any part of these policies, please do not use our website or services.

Eligibility

By using our services, you confirm that you are:

• At least 18 years of age (or have parental/guardian consent if a minor)
• A resident of India (with plans to expand to other regions)
• Capable of entering into a legally binding agreement
• Using this website for lawful purposes only

How Our Ordering System Works

Step-by-Step Process

1. Browse Products: You can freely browse our product catalog on the website to explore available items, view descriptions, images, and pricing.
2. Add to Cart: You may add products to your shopping cart to create a list of items you wish to purchase.
3. Place Order Request: When you proceed with checkout, you provide your customer information (name, email, phone number, delivery address, state, pincode) and select your preferred order method (Email or WhatsApp).
4. Our Team Contacts You: Our team will receive your order request and will contact you within 24 hours (during business days) via your preferred communication channel.
5. Order Confirmation & Clarifications: Our team will confirm your order details, address any questions about products, discuss delivery preferences, and verify the final amount payable.
6. Payment: Once you agree to the final amount, payment is made via UPI QR Code or Direct Bank Transfer (account details provided by our team).
7. Order Finalization: Upon receiving payment, we will confirm your order in writing via email or WhatsApp and proceed with packing and dispatch.

Important Notes on Order Processing

• No Direct Payment on Website: The website does not process payments directly. All payments are made offline after confirmation.
• Order Not Confirmed Until Contact: Your order is not considered confirmed until our team contacts you and receives your explicit confirmation.
• Right to Decline: We reserve the right to decline any order if product availability has changed, customer information is incomplete, the order violates our policies, or the delivery location is not serviceable.

Pricing and Product Information

• Price Accuracy: We strive to provide accurate product prices on our website. However, all prices are subject to change without notice.
• Pricing Confirmation: The final price will be confirmed by our team during the order confirmation process via email or WhatsApp.
• No Binding Obligation: Merely adding products to your cart or viewing prices does not create a binding contract. The contract is formed only when both parties have agreed to the final order details and payment has been received.

Product Descriptions and Disclaimer

We make every effort to provide accurate descriptions, ingredients lists, and usage information. However:

• Slight variations in appearance, color, or packaging may occur due to natural variations and batch differences
• Product images are for illustrative purposes. Actual products may vary slightly due to lighting, screen resolution, and natural ingredient variations
• All products are sold on an "as-is" basis

Health and Safety Disclaimer

Cancellation Policy

Cancellation Before Confirmation

You may cancel your order request before our team contacts you for confirmation without any charges or penalties.

Cancellation After Confirmation and Payment

Orders cancelled after payment has been received may incur a cancellation fee (typically 10-20% of the order value) to cover administrative and payment processing costs.

How to Cancel

• 💬 WhatsApp: +91 9345214410
• 📧 Email: thulasibloom@gmail.com
• State your order number and reason for cancellation
• We process cancellation requests within 24-48 hours (response between 9 AM - 9 PM IST)

Limitation of Liability

Disclaimers

The website and all products are provided "as is" and "as available" without any warranties, express or implied. ThulasiBloom does NOT warrant or claim that:

• The website will be uninterrupted, error-free, or secure
• Products do NOT cure, treat, prevent, or mitigate any disease or medical condition
• Product information will be completely accurate or up-to-date

⚠️ Important: ThulasiBloom products are NOT intended to diagnose, treat, cure, or prevent any medical condition. If you have a medical condition, please consult with a healthcare professional before using our products.

Limitation of Damages

To the maximum extent permitted by Indian law, ThulasiBloom shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or goodwill
• Any damages arising from use or inability to use the website or products

Modifications to Terms

We may update these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Your continued use of the website following any changes constitutes your acceptance of the new terms.

Governing Law and Dispute Resolution

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India.

Jurisdiction

You irrevocably submit to the exclusive jurisdiction of the courts located in India for any disputes arising from these terms or your use of the website.

Dispute Resolution

Before pursuing legal action, we encourage customers to:

1. Contact us with detailed information about the dispute
2. Attempt to resolve the matter amicably within 30 days
3. If unresolved, seek mediation or arbitration