Shipping Information

Domestic Shipping (India)

Service Areas

We ship to most locations across India, including:

• Metro Cities: Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, and nearby areas
• Tier-1 Cities: Major state capitals and large cities
• Tier-2 & Tier-3 Cities: Smaller towns and villages (additional handling time may apply)

Note: Some remote locations may have extended delivery times or may not be serviceable. We will confirm serviceability during order confirmation.

Shipping Timelines

Total Estimated Delivery Time: 7-14 days from order confirmation (depending on location)

Shipping Charges

ℹ️ Note: Exact shipping charges are calculated based on destination pincode and order weight. The final charge will be confirmed by our team during order confirmation via email or WhatsApp before you make any payment.

Packaging Standards

All ThulasiBloom products are packed with care:

• Protective Materials: Products are wrapped in protective materials to prevent damage during transit
• Biodegradable Packaging: We prioritize eco-friendly, biodegradable materials wherever possible
• Secure Sealing: Packages are sealed securely to prevent tampering or loss of contents
• Weather Protection: Packages are protected against moisture and weather conditions

Order Tracking

Tracking Information

Once your order is dispatched, you will receive:

• Tracking Number: A unique identifier for your shipment
• Courier Partner Name: The logistics company handling your delivery
• Tracking Link: A link to track your package in real-time

How to Track

1. Click the tracking link provided in your confirmation email
2. Enter your tracking number on the courier's website
3. Monitor real-time updates on package location and delivery status

Delayed Shipments

What If My Order Is Late?

Delays can occur due to:

• Weather conditions or natural disasters
• Issues with logistics partners
• Incorrect or incomplete address information
• High order volume during peak seasons

Our Responsibility

• We make every effort to deliver within our stated timelines
• If your order is delayed beyond 7 days from dispatch, we will investigate with our logistics partner
• We will keep you updated on the status of your delayed order

Damaged or Lost Packages

If Your Package Arrives Damaged

1. Inspect Upon Delivery: Check your package immediately upon receipt for signs of damage
2. Document Damage: Take clear photographs of the damaged package and product
3. Report Within 24 Hours: Contact us immediately with photos and details:
   • Email: thulasibloom@gmail.com
   • WhatsApp: +91 9345214410

✓ Resolution: For damaged perishable/consumable products, we will typically offer a replacement shipment at no additional charge if reported within 24 hours.

If Your Package Is Lost

1. Check Tracking: Monitor tracking status for 7-10 days from dispatch
2. If Not Delivered: Contact us with order and tracking numbers
3. We Will: File a claim with the logistics partner and await investigation (typically 10-15 days)

✓ Resolution: Once confirmed as lost, we will process a replacement shipment or refund at no additional cost.

Address-Related Issues

Incomplete or Incorrect Address

If the address provided is incomplete, incorrect, or unserviceable:

• The courier may not be able to deliver; package may be returned
• You will be charged return shipping fees (typically 50-100% of original shipping)
• A refund will be issued after package returns

How to Prevent Address Issues

• Provide complete, accurate address during order confirmation
• Double-check address details before confirming
• Include landmark information for better delivery

Address Changes

Address changes are NOT possible after order dispatch. If dispatch hasn't occurred, you can request an address change within 24 hours by contacting us at thulasibloom@gmail.com or WhatsApp +91 9345214410.

Special Handling

Perishable Products

• Products are packed with care, but they are organic/natural and may have natural variations
• Store-purchased products may vary in shelf life or appearance
• Consume products as per expiry date on packaging

Monsoon and Weather

• During Monsoon Season: Expect potential delays
• We use weather-resistant packaging to minimize risks
• Humidity-sensitive products may be affected despite precautions

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