Privacy Policy
Last updated: November 2025
Introduction
Your privacy is important to us. This Privacy Policy explains how ThulasiBloom collects, uses, discloses, and protects your personal information when you visit our website, place an order, or communicate with us.
By using our services, you consent to the collection and use of your personal information as outlined in this policy.
Information We Collect
Personal Information Collected During Ordering
When you place an order on our website, we collect the following information:
- Full Name – Order identification and delivery
- Email Address – Order confirmation, updates, and communication
- Phone Number – Contact for order clarification and delivery
- Delivery Address – Shipping and delivery
- State & Pincode – Shipping location
Information Collected from Contact Forms
When you use our contact form to inquire about products or submit feedback, we collect:
- Name
- Email Address
- Phone Number
- Message Content
- Selected Products of Interest (if applicable)
Automatically Collected Information
When you browse our website, we automatically collect:
- IP Address – Used to understand your location and prevent fraud
- Browser Type & Operating System – To optimize website performance
- Pages Visited – To understand user behavior and improve content
- Time and Duration – To analyze website usage patterns
- Cookies – Small files stored on your device to remember preferences and track sessions
Payment Information
We do not process payment information directly on our website. Payment is made offline via UPI or bank transfer after order confirmation. We do not store sensitive financial information like credit card or bank account numbers on our servers.
How We Use Your Information
Order Processing
- Confirming your order details
- Preparing and packing your order
- Arranging delivery with logistics partners
- Sending you order and shipping updates
Communication
- Sending order confirmations and status updates
- Responding to your inquiries and support requests
- Providing customer service and troubleshooting
Delivery and Fulfillment
- Sharing your address with shipping and logistics partners
- Enabling delivery personnel to locate and contact you
- Tracking and updating delivery status
Website Analytics and Improvement
- Analyzing how customers use our website
- Improving website functionality, design, and user experience
- Identifying technical issues and optimizing performance
Data Sharing and Third Parties
We Do Not Sell Your Data
ThulasiBloom does not sell, trade, or rent your personal information to third parties for marketing purposes.
Sharing with Service Providers
We may share your information with trusted third parties who provide services on our behalf:
- Shipping & Logistics Partners – Delivery of orders to your address
- Email Service Providers – Sending order confirmations and updates
Conditions:
- Third parties are contractually obligated to maintain data confidentiality
- They can only use your information to fulfill their specific service
- They cannot use your data for their own marketing purposes
Legal Disclosure
We may disclose your information when required by law or if we believe in good faith that disclosure is necessary to:
- Comply with legal obligations or court orders
- Enforce our Terms and Conditions
- Protect our legal rights or the safety of our customers
- Prevent fraud or illegal activities
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device that help us recognize you when you visit our website and remember your preferences.
How We Use Cookies
- Session Cookies: To maintain your shopping cart and login sessions
- Preference Cookies: To remember your language and display preferences
- Analytics Cookies: To understand how you use our website
- Advertising Cookies: To show relevant products if you visit other websites
Managing Cookies
- Most browsers allow you to control or delete cookies through your settings
- If you disable cookies, some website features may not work properly
- You can opt out of tracking by adjusting your browser settings
Data Security
Security Measures
ThulasiBloom implements appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Limitations
- No Absolute Security: While we implement industry-standard security practices, no method of transmission over the internet is 100% secure
- Risk Acknowledgment: By using our website, you acknowledge and accept this inherent security risk
Data Retention
- Personal information is retained for as long as necessary to fulfill the purposes outlined in this policy
- Order information is retained for minimum 7 years for tax and legal compliance
- You may request deletion of your information at any time (subject to legal retention requirements)
Your Privacy Rights
Under Indian privacy law and data protection practices, you have the following rights:
Right to Access
You can request to see what personal information we hold about you.
Right to Correction
If your information is inaccurate, incomplete, or outdated, you can request correction.
Right to Deletion
You can request deletion of your personal information, except where we are required to retain it by law.
Right to Opt-Out
You can opt out of marketing communications at any time by:
- Sending a request to thulasibloom@gmail.com
- Messaging us on WhatsApp: +91 9345214410
Third-Party Links and Privacy
Our website may contain links to third-party websites. ThulasiBloom is not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies before sharing personal information.
Children's Privacy
Our services are not directed at children under 13 years of age. We do not knowingly collect information from children. If we become aware that a child has provided personal information, we will delete it immediately.
Contact for Privacy Concerns
If you have questions about our privacy practices or wish to exercise any of your privacy rights, feel free to reach out anytime:
- 📧 Email: thulasibloom@gmail.com
- 💬 WhatsApp: +91 9345214410
- Message us anytime, and we'll respond between 9:00 AM - 9:00 PM IST
- Privacy Request Timeline: We will respond to privacy requests within 30 days